The Customer must return the product at his own expense
In accordance with article L221-5 of the consumer code, you have a period of 14 DAYS, upon receipt of your package, to return your items to us. Beyond this period returns will not be accepted.
LES RETOURS DES PIECES "BRADERIE" NE SONT PAS ACCEPTES
For hygienic reasons, we do not take back earrings or lingerie :
Art. L 21-21-8. The right of withdrawal cannot be exercised for contracts:
"For the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection."
Article L 121-20-2 of the Consumer Code provides that the right of withdrawal cannot be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalized.
The returned product(s) must be in their original condition (to avoid waste) with their label.
If the item ordered has a defect, please contact us upon receipt of the package at the following address: firstname.lastname@example.org
The steps to make a return.
1— Register your return request:
Returns and exchanges are accepted within 14 daysafter receipt of the package.
The slipshipping du return must not exceed the date of 14 days.
RETURNS OF "SALE" PARTS ARE NOT ACCEPTED
FOR A GALBO PURCHASE
Send an email to the following address:email@example.com :
- Your name and order number
- The items you wish to return
- The reason for this return
- If you wish to benefit from a credit note, a refund or an exchange
FOR A GALBO SPORT PURCHASE:
Send an email to the following address:firstname.lastname@example.org
An item cannot be returnedwithout its original/torn label, if it has been worn several times(smell of sweat), if damaged, machine washed etc.
A deduction may be made if an item has been returned and the value of the merchandise has been reduced due to you handling the merchandise more than necessary.
Note that if a package is returned without a return request or out of time, we will not be able to refund the order.
2— Validation of your return request:
You will receive a response from the return service within 24 working days.
3— Send your package
- Pack the products you want to return in their original packaging (cardboard) to avoid waste.
- Products must keep their original labels, packaging (boxes/pouches)
- Print your shipping slip via colissimo with La Poste on laposte.fr or at the post office
- The good return to stick on your shipment
Simply drop it off at a post office.
Once the goods have been returned, we will refund or send your credit note
within 10 days of receipt.
In case of return on a gift card, no refund can be made. A second code corresponding to the amount of your return will be sent to you