General conditions of sale
These conditions of sale aim to define the contractual relationship between GALBO and the buyer and the conditions applicable to any purchase made through the GALBO website. The acquisition of a product through this site implies unreserved acceptance by the purchaser of these conditions of sale which the purchaser acknowledges having read before placing his order. Before any transaction, the buyer declares on the one hand that the purchase of products on the GALBO site is not directly related to his professional activity and is limited to strictly personal and personal use. '' on the other hand have full legal capacity, allowing it to engage under these general conditions of sale.
The company GALBO retains the possibility of modifying these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the buyer.
The company GALBO is registered in the trade and companies register of Béziers under number 814 582 177 00022 and whose head office is located at 5 impasse des iris, 34340 Marseillan
These GTCS exclusively govern the sales made by GALBO of the Products offered to buyers having the status of consumers (hereinafter the "Customer (s)) on the Site and specify the conditions of order, payment, delivery and management of possible returns of products ordered by Customers.
The GTC are enforceable against the Customer who declares to have read and accepted them by checking the box "I accept the General Conditions of Sale" before the implementation of the online ordering procedure.
The Site Customer must be a consumer, a natural person of full age and legally capable. The Customer must, during his first order on the Site, open a customer account. For each order, the Customer must complete an order form specifying certain mandatory fields so that his order for Products can be taken into account by Galbo.
The information communicated to GALBO within the framework of the opening of its customer account and during each of its orders must be complete, exact and up to date.
GALBO reserves the right not to follow up on an order if the latter does not come from a customer meeting the criteria set above.
The essential characteristics of the products are presented on the Site within each of the product sheets. If the Customer has any questions, they can contact GALBO by email at the address:
4. ORDERS AND TERMS OF PAYMENT
GALBO offers 2 payment options:
Secure payment by Paypal and credit card.
The prices displayed on the site are expressed in euros, all taxes included (French VAT and other taxes applicable on the day of the order). The costs of packaging, order processing and shipping are indicated before validation of the order.
To order, the following steps must be followed:
* The Customer walks around the site and adds the product to his basket, specifying the quantity;
* The Customer checks the nature of the products added to the basket;
* to delete an article, the Customer must click on “Delete” and to change the number of articles, modify the quantity and click on “Update”;
* The Customer can then finalize his order or choose to continue his purchases;
* To conclude the purchase contract and finalize the order, the Customer must complete the order form and indicate the personal data required for the order;
* The Customer must choose his mode of delivery;
* The Customer must choose his method of payment;
* It is up to the Customer to check the details of the order and in particular the total price of his order, taking into account the price of the products, the delivery terms and costs, VAT, the Product in particular in terms of quantity;
* The Customer must read and accept the GTC;
* The Customer proceeds to payment.
Product prices are indicated on the Site in euros, including VAT, but excluding customs charges and other taxes.
Customs charges and other taxes must be paid by the Customer directly to the carrier depending on the country of destination.
It is the Customer's responsibility to verify the accuracy of the information they provide.
GALBO reserves the right to refuse any order placed by a Customer with whom there is a dispute relating to the payment of a previous order as well as any order not in accordance with these GTC.
In these cases, GALBO will inform the Customer by telephone or by e-mail.
In the event that the products presented on the site are no longer available or for sale at the time of sending your order, GALBO must notify you promptly, and in any case, within thirty working days from the day following your order. , the possible unavailability of the products ordered. In the event of payment of the price, GALBO will reimburse you for all the sums advanced for unavailable products.
The contract is deemed concluded upon receipt by GALBO of the order after verification by GALBO of the accuracy of the data relating to the order.
After validation of your order, an acknowledgment of receipt will be sent by email to the Customer, containing a summary of the order information (essential characteristics of the product, price, means of payment, right of withdrawal, delivery times and costs).
GALBO may modify the prices of the products at any time and without notice, in particular due to changes in the economic, legislative and fiscal framework. The products are invoiced on the basis of the price in force when the Customer places an order.
The products remain the full and entire property of the company GALBO until full payment of the price of each order.
Payment for purchases is made via the secure platform of our partner La Banque Postale.
For delivery outside the European Union, the Customer will have to pay customs duties or other taxes due on the occasion of the importation of the products into the country of the place of delivery. The related formalities are also the sole responsibility of the Customer. The Customer is solely responsible for verifying the possibilities of importing the Products ordered with regard to the rights of the territory of the country of delivery.
The products are delivered to the delivery address indicated on the order form.
It is specified that any change of delivery address made by the Customer after the order has been registered may lead to an extension of the delivery time.
The package is delivered according to the shipping method chosen by the Customer and is delivered to the recipient against signature of a delivery slip (depending on the delivery method).
What are the delivery times ?
We prepare your order within 48 hours.
From the dispatch of the order, the average delivery times are as follows:
2 to 5 working days by Letter Followed for Metropolitan France
2 to 3 working days by Colissimo for Metropolitan France
5 to 10 working days by Colissimo and Letter Followed internationally.
During busy periods such as Christmas, GALBO reserves the right to extend the shipping time to 72 hours.
Failing for GALBO to be able to deliver on the date indicated or within the time period indicated in the order, the Customer will have the possibility of obtaining the cancellation of the order under the conditions provided for in article L 216-2 of the Code of consumption, that is to say by registered letter with acknowledgment of receipt, after having asked GALBO to make delivery within a reasonable time by registered letter with acknowledgment of receipt, without GALBO having done so.
6. RECEPTION OF PRODUCTS
Upon receipt of the Product, the Customer must immediately check, in the presence of the carrier, the condition of the packaging and of the delivered product.
If, at the time of delivery, the packaging is damaged, torn or opened, the Customer must then check the condition of the products it contains. If these products have been damaged, the Customer must absolutely refuse the package and note a reservation on the delivery slip: damage, missing item, damaged package, broken item, etc. This check is deemed to have been carried out once the Customer, or a person authorized by him, signed the delivery slip.
The Customer must then confirm by registered mail his reservations to the carrier at the latest within three days, not including public holidays, following the day of receipt of the products and send a copy of this letter to GALBO.
Failure to comply with said deadline does not hinder the recourse that the Customer may have against Galbo to obtain the exchange or refund of the products in the event of damage or anomaly to the Product at the time of its delivery. Likewise, the Customer always benefits from his right of withdrawal under the conditions of article 9 above.
For any request relating to commercial and legal guarantees, please contact:
GALBO, Customer Service
- By email, by filling out the online form
- Telephone 0618908835 (cost of a local call in mainland France, indicative price, subject to change depending on the operator) - email:
Unless he is a legal person or a natural person acting for purposes falling within the scope of his commercial, industrial, craft or liberal activity, the Customer benefits in any event from the legal guarantees on the basis of which he can act. GALBO is thus liable for any lack of conformity and hidden defects under the conditions provided for respectively by articles L 217-4 and following of the Consumer Code and 1641 and following of the Civil Code.
Article L 217-4 of the Consumer Code: The seller is required to deliver goods in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility.
Article L 217-5 of the Consumer Code: To comply with the contract, the good must: 1 ° Be suitable for the use usually expected of a similar good and, if applicable: - correspond to the description given by the seller and possess the qualities that he presented to the buyer in the form of a sample or model; - present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling; 2 ° Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
8. CUSTOMER'S RIGHT OF WITHDRAWAL
In addition to this, you need to know more about it.
In accordance with the provisions of Articles L 221-18 et seq. Of the French Consumer Code, the Customer may opt out of his order at his own discretion without justifying any reason. To do this, he has a right of withdrawal. He can exercise it (or a third party designated by him with the exception of the carrier) within 14 days of receipt of the Product.
The withdrawal period is 14 days from the return request.
Beyond this period, returns cannot be accepted.
The package must be returned within 14 days of the return request, the postmark being taken as proof. All packages whose stamp indicates a date greater than 14 days will be refused.
- the good return, payable by the customer, is to be stuck on your shipment
Simply drop it off at a post office.
GALBO undertakes to reimburse the Customer, at the latest within 14 days from the date on which GALBO has actually collected the product or from the date on which the Customer has provided it with proof of shipment of the Product.
The refund will be made by bank transfer to the card used to settle the initial invoice or directly to the PayPal account.
Regarding returns of personalized products: Article L 121-20-2 of the Consumer Code provides that the right of withdrawal cannot be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalized. Just like items that cannot be returned or exchanged for reasons of hygiene (earrings), however, we undertake to reimburse you for clearly personalized products that do not correspond to your order (defective or non-compliant).
9. EFFECT OF THE CONTRACT
The contract produces all its effects as soon as it is concluded and cannot be terminated unilaterally by one or the other of the parties, unless the Customer uses his right of withdrawal under the conditions laid down by articles L 221-18 et seq. Consumer Code.
10. INTELLECTUAL PROPERTY
The Customer acknowledges that GALBO's Products and distinctive signs (image, photographs and composition of photographs, concepts, packaging, name of products, texts, illustrations, etc.) are the exclusive property of GALBO, in particular with regard to intellectual property, for for the duration of the protection of these rights and for the whole world.
Certain Products have been registered as a design and are automatically protected by copyright.
The Customer shall refrain from any act of reproduction or use of Product models, packaging, photographs, composition of photographs, concepts, product names, texts, illustrations, brands or distinctive signs, business secrets, techniques or knowledge. used by GALBO, as well as any act tending to the appropriation of these elements, whether or not they are the subject of protection by GALBO by a trademark, a design or a copyright.
Consequently, any reproduction not authorized by GALBO will be the subject of an infringement liable to legal proceedings.
11. PROCESSING OF PERSONAL DATA
For more details on the collection and processing of your personal data, please refer to our Privacy and Cookies Policy.
12. APPLICABLE LAW AND COMPETENT JURISDICTION
The GTC are subject to French law.
In accordance with consumer law, in the absence of an amicable agreement, all disputes to which the GTCS could give rise, concerning its validity, interpretation, execution, termination, their consequences and their consequences will be submitted to the competent court in accordance with the common law jurisdiction rules.