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INTERNATIONAL SHIPPING :

Pour toutes les commandes hors France, La Poste prend en charge les colis à partir de 5 jours ouvrés en bureau de poste afin de ne pas engorger Roissy


For all orders outside France, La Poste takes charge of parcels from 5 working days at the post office so as not to clog Roissy

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Delivery

We offer you two choices of 100% secure payment methods :

 

  • Payment by credit car

  • Paypal 

The package is delivered according to the shipping method chosen by the Customer and is delivered to the recipient against signature of a delivery note (depending on the delivery method).

What are the delivery times ?

  

We prepare and ship orders within 2 business days. From the dispatch of the order, the average delivery times are as follows:

  • 2 to 5 working days in letter followed for Metropolitan France

  • 2 to 5 working days in Colissimo for Metropolitan France

  • 5 to 10 working days in international Colissimo

During peak periods such as Christmas or sales, the GALBO team reserves the right to extend the shipping time to 72 hours.

Return

 

The Customer must return the product at his expense (except if the product is not compliant or has a manufacturing defect)

In accordance with Article L221-5 of the Consumer Code, you have a period of 14 days, upon receipt of your package, to return your items. Beyond this period returns will not be accepted.

 

For reasons of hygiene, we do not resume the earrings: Art. L 21-21-8. The right of withdrawal can not be exercised for contracts: "5 ° Supply of goods which have been unsealed by the consumer after delivery and which can not be returned for reasons of hygiene or health protection."

 

Article L 121-20-2 of the Consumer Code provides that the right of withdrawal can not be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalized.

 

Returned product (s) must be in their original condition with their label

The steps to make a return

 

1— Save your return request

 

Send an email to the following address : galbo.serviceretours@gmail.com indicating: Your name and your order number Items you want to return The reason for this return If you want a credit, refund or exchange

 

2— Validation of your return request:


You will receive a reply from the return service within 24 working days.
 

3— Send your packag

 

- The good return to stick on your sending to the indicated address by mail

 

Simply drop it at a post office.

4— Refund:

 

Once the merchandise returned we proceed to refund or send your credit within 10 days after receipt.

Secure payment

Credit card & PayPal

Returns and exchanges

Within 14 days - refund within 10 days after receipt of the package

Customer service

By email: hello@galbo.fr - response provided within 24 working hours, Monday to Friday (excluding public holidays)

Delivery

With tracking by Colissimo La Poste

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